Privacy Policy
Last updated: 15 August 2026
RakuMatch AI ("RakuMatch AI", "we", "us", or "our") provides a web-based real estate workflow service. This notice explains how we handle personal data when you visit this website or use the service.
1. Data we collect
We may collect account and business contact details, usage and device information, billing information processed by our payment provider, and the customer, property, and activity information that a user chooses to enter into the service.
2. How we use data
We use data to provide and secure the service, create and manage accounts, provide requested support, process payments, improve the service, comply with legal obligations, and communicate important service information.
3. Customer and property data
Users are responsible for ensuring they have the authority to enter buyer, tenant, owner, property, and other business data into RakuMatch AI. We process this information to provide the service to the relevant user or workspace.
4. Service providers
We may use carefully selected service providers for hosting, authentication, storage, analytics, AI processing, customer support, and payments. They may process personal data only as needed to provide their services to us and subject to applicable safeguards.
5. Retention and deletion
We keep personal data only for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements. You may contact us to request account or personal-data deletion. We may retain limited information where legally required or reasonably necessary to prevent fraud and honour suppression requests.
6. Your choices
You may request access, correction, deletion, or information about the processing of your personal data by contacting us. We may need to verify your identity before completing a request.
7. Contact
For privacy questions or requests, email hello@rakumatch-ai.com.